POSITIONING Your Brand, Products Or Services To Solve Customers' Problems


No matter what industry you operate in, building influence and driving revenue always begins in the same way: by positioning your organisation or brand as a solution to your audience's problem.


Sadly, many are overlooking the value of solutions-based positioning in favour of other strategies. This means they could be missing out on generating leads by failing to align their approach to customer needs.


Positioning Your Brand, Products Or Services To Solve Customers' Problems


Understanding positioning strategies


Almost every organisation knows that they need to position themselves to their customers in the right way, and the importance of doing so. The problem is that there are many different positioning strategies:

>> Positioning yourself as a provider of products and/or services

>> Positioning yourself based on your price point

>> Positioning yourself in terms of quality 

>> Positioning yourself as a leader or authority within your industry


The final positioning strategy is one of the biggest factors standing in the way of success today.

Right now, there’s a huge focus on businesses positioning themselves as an authority thanks to the introduction of Google’s EAT - expertise, authority, trustworthiness - algorithm. In 2020, Google confirmed it was one of the many ‘different signals that our automated systems use to rank content’.

It’s clear that establishing your business as a leader is vital, not only in terms of SERPs visibility but also in terms of influencing the decision-making process.

However, in focusing exclusively on authority, many are finding that their digital marketing efforts - and investments - are failing to drive desired results.


Do you feel frustrated that your marketing doesn’t seem to perform?


Do you feel frustrated that your marketing doesn’t seem to perform?


If you’ve conducted a competitor analysis and you’re finding that the competition appears to be thriving while you’re struggling to meet your targets, it’s natural to focus on your product.

But the truth is that there may be absolutely no difference at all in terms of product selection. What may be different, however, is the way in which the competition is presenting their products to their potential customers.

There are two ways to position your offerings:


1. Product-based presentation:

This form of positioning focuses on your products: what they are, what they do, their features, their functions, their design… anything related to the product itself.

This method positions your business as a provider, supplier, developer, or manufacturer of specific products/services.


2. Solutions-based presentation:

This form of positioning focuses on your buyer. It considers the customer’s problem - why they’re seeking the product or service - and essentially works backwards to explain to the customer how that product or service will solve the problem they’ve been experiencing. 


Ultimately, it’s the latter that sparks a conversion. It’s rare that a purchasing decision is made 100% randomly. There is usually a trigger - an underlying problem - that sets the buying process in motion.

It’s often said that customers don’t buy products, but ‘results’; they buy something beneficial to them.

And so if you’re finding that your marketing efforts aren’t delivering the kind of results you’d been hoping for, it’s worth adapting your strategy to position yourself as a solution; position yourself as a problem solver.


How can you do this? By making the most of your most valuable and most visible digital channels.


Does your website tell potential customers how your business will solve their problems?


Does your website tell potential customers how your business will solve their problems?


Today’s buyers are doing more research online than ever before. In fact, in many cases, customers already have most of the information they need before they even reach out to an organisation.

One thing they often can’t find out from a website, however, is how a product can solve their problem. 

Take a look at your digital presence through the eyes of your target audience.

~ Are you proud of your website?

~ Does your website align with the needs of your buyer?

~ Does it position your business as a problem solver?

~ Does it make it easy for buyers to understand how you can introduce a solution?


Essentially, what you need to ask yourself is whether you can connect the dots between what you’re offering, and what your customers need.

If not, don’t worry. Here are two things that can help you:


1. Customer analysis:

Think back to previous conversions you’ve had with customers.

Do any trends emerge in terms of recurrent problems or issues or concerns?

If you use a chatbot, have multiple prospects mentioned similar pain points?

Collate this data and use it to shape your positioning strategy.


2. Business analysis:

Take a moment to consider the expertise of your team.

Or the tools that you use internally. Or the background of your organisation.

There are often many overlooked aspects across these areas that can help to solve customer problems, and these should play a part in your positioning.


Together, customer analysis and business analysis can be used to package together the information you present through your website.

And through other resources such as brochures for your products and services - to better position your organisation as the solution that your customers need.


Take our free test to understand your own brand positioning and what is working in order to drive lead generation and sales growth for your products and services.



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